All tickets are emailed directly to you after you have filled out your information when purchasing your tickets, they will have come from Ticket Tailor. If for some reason you can not find your tickets, they maybe in your spam file or junk.

Sometimes there are discount codes sent out when events are launched. If you had a discount code and forgot to enter it then unfortunately we can not add these retrospectively, they must be entered at the time of purchase.
All codes are rigorously checked before we launch them so we know they work. When you fill out your details it will be top right and says; “Do you have a promo code?”

Tickets are available online via Ibizaorchestraexperience.co.uk/stoke on pre sale and on general release (subject to availability) after

Tickets will not be available to buy on the day, or in advance over the phone or in person at The Trentham Estate.

Yes, we highly recommend you book in advance. The capacity for our concerts is limited and no tickets are being reserved for on the day purchase so once they are gone, they are gone!

Carers accompanying accessible ticket holders, will be granted access free of charge to the concerts, but will need to pre-book a ticket to ensure we are managing our capacity levels effectively. Please Email our team and we will be able to help you arrange the ticket; info@ibizaorchestralive.co.uk

Guests are eligible to apply for carer tickets if they receive one of the following:

Disability Living Allowance (DLA)

Attendance Allowance (AA)

Personal Independence Payment (PIP) Armed Forces Independence Payment (AFIP) Blind Persons Registration.

If you have any questions regarding accessible tickets please contact Ticketmaster via their online helpdesk info@ibizaorchestralive.co.uk

Yes, the route from the main entrance and the disabled car park to the Amphitheatre is wheelchair friendly. Assistance dogs are welcome.

There will be a dedicated entrance for disabled access, please enter the shopping village via the main entrance between Can Do Cocina and Cadwaladers, please ensure that all members of your party are with you in the queue and that you have your tickets and bags ready for checking. Our staff will direct you to the accessible entrance.

Children are welcome to attend the concerts but will require a ticket and all under 16’s must be accompanied by a responsible adult at all times.

Children under 3 years of age are permitted free of charge however, as young children have sensitive hearing we encourage the use of hearing protection for very young visitors.

The play area will close at the interval as light levels reduce– please ensure any children in your group are off the equipment at this time.

Unfortunately not, all tickets are digital and will be emailed to you. If you can not find your email then please do not hesitate to contact the team; info@ibizaorchestralive.co.uk

If you’re celebrating a special occasion, or would like your own private space for these concerts, why not book a VIP Gazebo? Bring your own picnic. We’ll provide a 3m x 3m gazebo plus private grass space, 6ft trestle table and 6 Trentham deckchairs all located within the premium seating area with an elevated view across the lake. The cost is £65* per gazebo for this event, in addition to event tickets.

We highly recommend if you are looking to hire a gazebo that you book as close to ticket release as you can as they are limited and sell out very quickly! These need to be purchased via Ticket tailor on the event page.

Personal tents, windbreaks and visitors own gazebos are not permitted at these events.

Unfortunately, all event tickets are non-refundable as outlined in our Terms and Conditions

We are giving Trentham members priority booking for these sell out concerts. This means that our members will have time to purchase tickets for these events before they are released to the general public.

Gates will open at 6pm. The concerts will start at 7.30pm and end at approximately 10:30pm, with a short interval halfway through. Please do not arrive before 6pm to help minimise the gathering of crowds. On arrival, please enter the shopping village via the main entrance between Can Do Cocina and Cadwaladers. Please ensure you bring your tickets with you, either printed or on your smartphone and please ensure that all members of your party are with you in the queue and that you have your bags ready for the security check.

For the safety of all our visitors, we will be conducting bag checks in the queue. Please help us undertake these checks safely and quickly by having bags open ready for inspection at this point and by adhering to our guidelines on what you are allowed to bring to this event – this includes restricted levels of alcohol, no gazebos and tents, no large umbrellas or those with spikes (including but not limited parasols, fishing, or golfing umbrellas)*, knives, glass or glass bottles or trolleys A full list can be found here - Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

Please note, our security staff reserve the right to ask you to empty your pockets should they suspect you are carrying a prohibited item

*Please see answer below with regards to Umbrellas

You are permitted to bring a personal, compact umbrella that would fit into a handbag. Image below.

We do not permit, large umbrellas or those with spikes including but not limited - remove parasols, fishing, or golfing umbrellas)

If you wish to visit the gardens during the day prior to the concerts, you will need to purchase a separate day ticket, or book a slot to visit as a member, from trentham.co.uk. Last entry on concert dates will be at 4pm and you will be asked to leave when the gardens close at 5.00pm.

Event entry will be permitted until 8.30pm on the night of the event(s). Anyone arriving after this time will be unable to access the concerts.

We do not permit re-entry at any time, once you are in the arena, you cannot leave and re-enter.

Concerts will still go ahead in inclement weather conditions and are never cancelled more than 12 hours ahead of the event start time as the weather can change rapidly. Please check the weather forecast in advance and be prepared for the Great British summer. These events will only be cancelled if the weather conditions present a danger at the time of the concert.

Visitors accept the risk that weather they consider unsatisfactory may occur on a concert night and acknowledge that tickets will not be exchanged or refunded unless a concert is cancelled by The Trentham Estate. In the unlikely event that a concert is cancelled, we will aim to give as much notice as possible, so please keep an eye out for information on the website and social media channels.

Please see answer above with regards to umbrellas.

Concert guests are able to park at The Trentham Estate at the main entrance. Please follow the road around to the left once you turn into the Estate where you will be directed by marshals. Entry will not be permitted from the South Entrance.

Please note: Camper vans and camping are not permitted overnight anywhere on the Trentham Estate.

Please join the queue in the Shopping village for ticket & bag check, once into the gardens please proceed to the amphitheatre and find the gazebo with a reserved sign displaying your name. Our staff are on hand at the information tent if you’re struggling to find your gazebo.

There will be a drop off/taxi point located on the main car park.

Yes. The nearest train station is Stoke-on-Trent, which is approximately 4 miles from The Trentham Estate. Stafford Station is approximately 12 miles from The Trentham Estate. Buses and Taxis are readily available at both stations. You can also get to us on bus from Hanley Bus Station and Stafford Town Centre.

Please note that apart from the VIP gazebo, no seats are provided so please feel free to bring a foldable picnic chair or blanket to sit on, but please be aware, the audience may choose to stand throughout the event in any part of the arena. You cannot claim a spot with blankets and chairs and leave it unattended. Seating is in the open air on variable ground conditions so please ensure you bring appropriate provision for your needs.

Items including but not limited to, tents, gazebos, awnings, trollies, hammocks, tables, umbrellas* or canopies or any item which could obscure other visitor’s views, are not permitted.

*please see separate FAQ with regards to Umbrellas

Sorry - for the safety of both your dog and other visitors', dogs are not allowed to the concert nights, with the exception of assistance dogs.

Smoking and vaping are not permitted inside the event arena, therefore we ask that you move away from the crowd to smoke in the designated smoking area out of respect for other audience members. Smoking and vaping are also strictly prohibited in the gazebos.

Yes, in addition to our existing toilet facilities by the Tearoom, there will be toilet trailers at the event to reduce queuing. Toilets are cleaned daily and will be treated throughout the event with anti-viral spray. There will also be additional hand washing/hand sanitising facilities.

The concerts are all held outdoors so please ensure you wear appropriate clothing but also feel free to embrace the grandeur of the events and turn out in your dapper best! Please bear in mind that it can get chilly later in the evenings so make sure you bring something warm to wrap up in.

A range of food and drink will be available at the concerts.

You are also welcome to bring a picnic with you and your own drinks as long as they are within our allowance. Challenge 25 will be in operation so if you're lucky enough to look under age 25, please ensure you bring proof of age ID with you.

Please note: the catering and bar units are card only and will not be accepting cash.

As these are family picnic concerts you are welcome to bring a moderate amount of alcohol with you, which we have defined as four cans of beer or cider, or 75cl of wine (in a bag or plastic bottle as no glass is permitted) or four cans of combined spirit and mixer per adult. Please do not bring any excess alcohol to the site as you will be asked to dispose of it before entering or will be refused admission.

Please note that glass of any kind is not allowed, including bottles of wine and beer. If you are bringing a bottle of wine, please decant this into a plastic container. All drinks must be in plastic or cans and please use plastic to drink from as opposed to glass that can easily break.

For the safety of our staff and our visitors, there are certain other items which are not allowed in the arena. It is essential that you check the terms and conditions for the complete list of prohibited items – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

The most common prohibited items to be aware of are:

• Gazebos and awnings

• Trollies

• Large umbrellas (small personal ones are permitted, please see separate

FAQ above for more details on umbrellas)

• Picnic ables or hammocks

• Glass of any kind including bottles and jars

• Knives – remember to pre-cut your picnic foods

• Metal cutlery, plastic only permitted

• Barbeques, lanterns and candles

• Corkscrews/Bottle openers

For the safety of our staff and our visitors, there are certain other items which are not allowed in the arena. It is essential that you check the terms and conditions for the complete list of prohibited items – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

The most common prohibited items to be aware of are:

• Gazebos and awnings

• Trollies

• Large umbrellas (small personal ones are permitted, please see separate

FAQ above for more details on umbrellas)

• Picnic ables or hammocks

• Glass of any kind including bottles and jars

• Knives – remember to pre-cut your picnic foods

• Metal cutlery, plastic only permitted

• Barbeques, lanterns and candles

• Corkscrews/Bottle openers

Please be aware that bag checks will be made by security BEFORE you enter the event. No bottles, naked flames or knives will be permitted, and quantities of alcoholwillbecheckedtoensureitisinlinewithouradmissionpolicy. Our security team reserve the right to ask you to empty your pockets should they suspect you are carrying any prohibited items.

ase be aware that bag checks will be made by security BEFORE you enter the event. No bottles, naked flames or knives will be permitted, and quantities of alcohol will be checked to ensure it is in line with our admission policy.

Our security team reserve the right to ask you to empty your pockets should they suspect you are carrying any prohibited items.

Trentham prohibits photography and use of video/recording equipment during performances, unless for private use. We therefore do not permit tripods, audio, visual and video equipment, and cameras with detachable lenses into the concerts. Please note, on the night of the event, artists may make specific requests limiting photography. The security team's decision is final.

They take place on the amphitheatre, near to the Tearooms. This is an entirely different area to our Trentham Live concerts.

We do have a Premier Inn located onsite. For other accommodations please contact the local tourist information website, Visit Stoke, for full details of local accommodation. The Trentham Estate does not allow camping on site or in the car park area.