We are hosted all over the UK so please look at your respective cities for the full address details!

Please Check each specific location for opening times as they will differ per city / venue

Our events have a last entry of 20:00 please make sure you have entered the event before this time.

We also operate a no re-entry policy, This means that once you have entered and if you leave you will not be permitted access back on site.

All events will follow the 20:00 last entry policy.

Yes, you will need a ticket as most of our events do sell out in advance.

Please note that if you have a discount code, you must enter this at the time of purchase. Unfortunately we can not add discounts retrospectively so you must enter them at time of purchase. Tickets are non refundable.

All parking information for our events will be city specific. Please check the city you are coming to page and you will find parking information there.

Isle of Wight Parking available now - please use the link below to purchase parking - https://robinhillevents.bytable.net/menu

This event is strictly 18+. We run on the Challenge 25 Policy. ID will be required, if you look under 18.

Tickets can be purchased from the following suppliers; Ticket Tailor , See Tickets and other partners.

The only difference in tickets is the pricing. We like to offer tickets at a discounted price on a first come first serve basis. All tickets are for the same time, and give the same experience. *This excludes VIP tickets

VIP tickets include: Dedicated queue jump, Exclusive stage views, Private area, Separate Bar and Posh toilets. This is limited to availability.

VIP Locations include: Reading, Thanet, Chichester, Aberdeen, Guildford, Warwick

We offer complimentary carers tickets.

Please purchase the ticket/tickets required for yourself, then send us an email with your order number and proof of disability. Once this has been received, we can issue the complimentary carers ticket.

info@ibizaorchestralive.co.uk

Please claim your tickets at least 2 weeks before the show date, to avoid any issues.

If our shows sell out, we cannot issue any more carers tickets due to capacity reasons. Please make sure you contact us in advance for this.

Tickets for The Ibiza Orchestra Experience are eTickets. 

eTickets will be sent to the email address you used to purchase. If for whatever reason this has been lost/deleted/did not arrive then please contact the ticket provider i.e. 

There is no need to print as long as we can scan the tickets on your phone then it should be fine, let's all save some trees.

Unfortunately, as per our terms & conditions plus the information on our ticket sales page. All ticket sales are final, and we do not offer refunds on purchases.  

All people wishing to purchase alcohol will need to be over 18 and will require I.D.

We also have a challenge 25 policy so if you are lucky enough to look under 25 we will ask for I.D.

There will be bag search policy on all bags brought into the event.

Valid forms of ID include in-date photo driving licence and passport only.

You may be subject to searching at any time during the event.

Unfortunately not, you can not bring your pets.

If you have a guide dog or support dog, please contact us and we can then make sure everyone at the event is aware and can make provisions if required.

Unfortunately not, you can not bring your pets.

If you have a guide dog or support dog, please contact us and we can then make sure everyone at the event is aware and can make provisions if required.

The Ibiza Orchestra Experience is an 18+ event.

Children under 18 are not permitted and will be refused entry.

ID Will be required by all, even if you are lucky enough to look under 25

Large umbrellas - with a solid piece of metal that does not fold down, or those with a spiked end - are not permitted.

Small, hand held, foldable umbrellas are allowed.

Small Camping Chairs are allowed.

Unfortunately we do not allow anything along the lines of Small Marquee, Tents, Tables, Trolleys, due to safety.

NO Picnic blankets are allowed.

These items will be refused at entry and we have no provision to store them for you.

If you need assistance on entry at the event, please find a member of staff and they will able to help you.

There is no viewing platform.

Disabled toilets are available. Please keep in mind that although toilets are monitored, not all disabilties are visible and we cannot ask for proof.

Unfortunately for bars and food, we do not have a separate queue due to spacial restrictions.

ALL outdoor show are on flat land with no steps, however terrain may be difficult in places.

No. Alcoholic drinks can not be brought into the festival. There will be plenty of bars to buy drinks once inside the event.

We allow 1 sealed bottle of water. Please note: Security may check bottles of water. Personal bottles/containers will be allowed into the event as long as they are empty on arrival, for water refill at the bars.

Baby food will be allowed into the event.

If you have a specific medical condition that requires more assistance then please email… info@ibizaorchestralive.co.uk

Final decisions of what will be allowed into the event will be made by security on the day.

All events will be operating as cashless.

This means that we only will accept contactless or chip and pin.

Alternatives will be available for those who have dietary requirements (V, VE, GF) with most of our vendors.

This will include; GF rolls, vegetarian and vegan meat alternatives.

These will be subject to availability on the day.