THE IBIZA ORCHESTRA EXPERIENCE

FREQUENTLY ASKED QUESTIONS

I CAN’T FIND MY TICKETS OR I HAVE NOT RECEIVED THEM YET?

All tickets are emailed directly to you after you have filled out your information when purchasing your tickets, they will have come from Ticket Tailor or Eventbrite. If for some reason you can not find your tickets, they maybe in your spam file or junk.

I HAD A DISCOUNT CODE BUT IT DIDN’T WORK.

Sometimes there are discount codes sent out when events are launched. If you had a discount code and forgot to enter it then unfortunately we can not add these retrospectively, they must be entered at the time of purchase.
All codes are rigorously checked before we launch them so we know they work. When you fill out your details it will be top right and says; “Do you have a promo code?”

I HAVE A TICKET FROM A POSTPONED EVENT, ARE THEY VALID FOR THE NEW DATE?

Absolutely! If you have a ticket from one of our events that has been moved for one reason or another the ticket will be valid for the new date. You do not need new tickets, the existing tickets will work for you.